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Casualty complex claims handler - AIG

Aantal keer bekeken: 168

To handle the Casualty portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and
accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and
external stakeholders. To provide training and be a technical referral point for other team members. As appropriate act as deputy for Team Manager.

Waar ga je werken?

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Taakomschrijving

To handle the Casualty portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and
accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and
external stakeholders. To provide training and be a technical referral point for other team members. As appropriate act as deputy for Team Manager.

Duties and Responsibilities

1. Functional Responsibilities

  • Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complex claims
  • Ensuring effective vendor and litigation management on Complex claims within a personal allocation, including demonstrable savings
  • Reporting key claims messages to their Team Manager and to internal stakeholders
  • Broader internal / external stakeholder communication where required, as casualty technical claims expert and thought leader
  • Delivery of technical training to colleagues and external contacts as appropriate
  • Assist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes (potentially assisting Team Manager to complete monthly quality assurance reviews?)
  • Ensure adherence to best practice procedures for casualty Complex claims, consistent with global best practice.
  • Handle higher level of complexity claims Complex losses within authority limits

2. Accountabilities

  • Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense
  • Effective communication and management of key advanced Complex claims and Casualty portfolio messages to internal stakeholders and customers/clients.
  • Financial control through consistent reserve and other financial transaction discipline
  • Accurate and consistent policy interpretation

Wie ben je?

Leadership Skills

  • Excellent communication skills, both written & verbal
  • Good presentation skills and file knowledge
  • Time management – ability to manage & prioritise workload and diary management
  • Ability to contribute effectively within a team environment and with internal/external stakeholders at all levels
  • Ability to assist with technical training to team claim handlers as required
  • Ability to influence claims and non claims stakeholders to effectively direct claims strategy

Technical Skills & Expertise 

  • 2 to 3 years of experience in claims.
  • Academic education in Dutch law.
  • Education in bodily injuries or willing to follow a training to become an expert in this domain.
  • Policy language skills enabling accurate and consistent policy wording interpretation.
  • A advanced and thorough knowledge of legal / regulatory and litigation / procedural requirements for their line of business.
  • Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.
  • Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement.  

Inlichtingen bij:

In order to be considered, an online application including CV is required. Please visit our website to apply: https://aig.wd1.myworkdayjobs.com/en-US/aig/job/Capelle-aan-den-IJssel/Casualty-complex-claims-handler_JR2000222-1. Or send your CV and motivation letter to matthijs.dejong@aig.com.

Vacaturenummer:

2016100043